Taking orders

Three filters across the top, each with a count:

New (…)

Orders waiting for someone to accept them.

In progress (…)

Accepted orders, until they’re ready.

Ready (…)

Made and bagged, waiting for the courier.

Each card shows the order number and customer’s name, what’s in it, and the time that matters now: how long it’s waited while it’s new, then how long until it’s due (Ready in 12 min, Due now or 4 min late). It also shows the customer’s 15-minute delivery window, like Deliver 6:15–6:30 PM.

Tap a card to open the order: every item, its choices, what to leave off, and any notes.

When an order comes in, the board jumps to New and a chime loops until someone deals with it. A bar across the top says New order! Accept to stop the chime.

Need a moment? Tap Silence to stop the sound. The order still waits in New.

1. Open the new order and check you can make all of it.
2. Set Ready in with the minus and plus buttons. It starts at your usual prep time.
3. Tap Accept · ready in 20 min (it shows the minutes you picked).

Short of something? Don’t cancel straight away: open Messages on the order and ask the customer what they’d like instead. See Chatting with customers.

The biggest button on the order is always the next step.

Start preparing or Start packing

When you start on it. Kitchens and bars see Start preparing; shops see Start packing. It’s optional, but it tells the customer you’re on it.

Ready for pickup

When it’s bagged and waiting. It moves to Ready.

Picked up by courier

When you hand it to the EOLA courier. It leaves the board.

The customer sees each step on their order page as you tap it.

Running behind, or ahead? While an order is in progress, set New ready time with the minus and plus buttons and tap Update. The courier and the customer see the new time.

1. On the order, tap Cancel order.
2. Pick a reason: Out of an item, Kitchen is too busy (Too busy right now at a shop), Closing early or Something else.
3. Changed your mind? Tap Keep the order.

The customer is told it’s cancelled, with your reason, and gets all their money back.

• When a customer orders, their card is only held, not charged.
• Accepting charges it. If the card can’t be charged (a hold can run out), the app says so and the order can’t be accepted.
• Cancelling releases the hold, or refunds the customer in full if they’d already been charged.
• Your share of each order is paid to your bank by Stripe. See Getting paid.