Pausing and prep time

Slammed? Pause new orders for a bit. The pause lifts itself.

1. In the app, open Settings and find New orders. On the web, open your place on Manage and tap Delivery.
2. Tap Pause 15 min, Pause 30 min or Pause 1 hour.
3. Ready sooner? Tap Resume now.

While it’s paused, it says Paused until 7:30 PM. Orders already placed still come through. and the order board shows the same. Customers can’t start a new order with you until it lifts.

Your usual prep time is what a typical order takes to make or pack. When you accept an order, its ready time starts here, and you can still change it per order.

• In the app: Settings, Usual prep time, then the minus and plus buttons (5 minutes at a time).
• On the web: the Delivery drawer, Prep time (minutes).

Both save as soon as you change them.

Hours, fees and turning delivery on or off are EOLA’s; just ask.