Events and tickets

• In the business app, the Events tab lists them under Coming up and Past (the last 60 days), with tickets sold and checked in.
• On the web, open your place on Manage and tap Events.

Both only show up once your place hosts an event with tickets.

On the web, open the event from the Events drawer. Under Ticket types, tap Add a ticket type.

Name

Like General admission.

Description (optional)

Like “Standing room. 21+ with ID.”

Price

What you get per ticket. Leave it blank for free. Buyers also pay $2 and card processing.

How many (optional)

Blank for no limit. Never fewer than are already sold.

Most in one order

How many one buyer can get at once.

Tap Save. Each tier has Edit and Hide (and Show to bring it back). Once an event is over or cancelled, its tickets can’t change.

1. In the app, open the event from Events and tap Scan tickets.
2. The first time, tap Allow camera. If you said no before, tap Open Settings and turn the camera on for EOLA Today for Business.
3. Point the camera at the code on someone’s ticket. Use the light button in a dark doorway.

Each scan shows a big result and the ticket holder’s name and tier:

Checked in

Let them in. It’s ready for the next scan by itself.

Already checked in

This ticket was used already.

Refunded ticket

It was refunded, so it doesn’t work.

Another event

A real ticket, for a different event.

Event cancelled

This event is cancelled.

Not a ticket

That code isn’t an EOLA ticket.

After anything but a check-in, tap Scan next to go on. The top shows how many are in, like 42 of 120 checked in.

For a ticket that won’t scan, use the Guest list on the event. Each person shows Not in yet, In with the time, or Refunded.

1. Find them by name. On the web, there’s a search box for name or email.
2. Tap them, then Check in (on the web, the Check in button on their row).

Tap the person on the guest list, then Refund and confirm. On the web, it’s Refund on their row.

Every refund is in full, fees included, back to the buyer’s card, and the ticket stops working at the door.

1. In the app, tap Cancel event at the bottom of the event. On the web, it’s under Cancel in the event’s drawer.
2. Add why if you like (Why (optional) on the web). It’s shown on the event’s page and in the email.
3. Confirm with Cancel event, or back out with Keep the event (Keep it on on the web).

Every ticket is refunded in full and everyone gets an email. The event stays on the calendar, marked cancelled.

An hour after the event ends, we pay you the face value of every paid ticket that wasn’t refunded. EOLA keeps the $2 a ticket, and card processing goes to Stripe. Managers and owners get an email when it’s paid.

The event shows where the payout stands:

Paying out (app: On its way)

Sent, on its way to your bank.

Paid out (app: Paid)

Done.

Waiting on Stripe setup

Your place hasn’t set up payouts yet. It goes through once an owner does.

Payout failed (app: Didn’t go through)

Something went wrong. We try again, and EOLA can retry it.

Owners see Set up payouts in the event’s drawer. See Getting paid.